Dr. Suzanne Van Hove has successfully blended an award-winning career in higher education with a passion for Service Management. As a Lead Author for VeriSM: A Service Management Approach for the Digital Age and VeriSM: Unwrapped and Applied, she continues to push the development of Service Management across the entire organization as well as advocating a hybrid approach to service delivery.
She has published and/or collaborated on numerous articles, blogs and videos. Dr. Van Hove represents the United States within the International Standards community and is the Convenor for SC40 Working Group 2, Maintenance and development of ISO/IEC 20000 – Information technology – Service management. Dr. Van Hove follows her first love of higher education where she delivers Service Management concepts to IS/IT students as an adjunct professor at University of Arizona and Algebra University in Croatia.
In 2013, Dr. Van Hove was presented with the itSMF USA Lifetime Achievement in Service Management award and in 2018, named as a Top 25 Thought Leader by HDI.